All electric fireplace run on electricity, and so must have a source of mains electrical power to operate.

If your electric fireplace won’t turn on:

Ensure that the fireplace is plugged directly into a wall socket, and that the power switch is turned on.

Don’t plug an electric fireplace into an extension cable. If your fireplace is plugged into an extension cable, try putting the power cable straight into the wall socket and see if it will turn on.

Ensure that the main power switch on the electric fireplace is turned on.

On my electric fireplace, if the main power switch isn’t turned on the heater can’t be used.

 If your electric fireplace still won’t turn on:
  • Ensure that the fireplace isn’t located in a confined space, is free of any obstructions and the components are clean.
  • If your fireplace came with a remote, change the batteries and see if you can turn your electric fireplace on, either on the fireplace itself or using the remote.
  • Check the fireplace for any faulty wiring. A tightly bent or over-stretched power cord may be causing the problem.
  • Check your fuse box or breaker for any switches that have tripped.
  • Inspect the fuse on the electric fireplace and replace if necessary.
  • Try another wall socket.

If you are within your warranty period, it’s worth contacting the manufacturer for any other possible causes and solutions. Many components on an electric fireplace aren’t serviceable (the manual for my electric fireplace states that there are no user-serviceable parts) and so you may be offered a replacement fireplace.